FAQ

Frequently Asked Questions and Tips

We're here to help...


Website Orders

Placing an order on the Website is easy, just use Contact form.
Once we have received your order, an order confirmation with all payment and shipping details will be sent to your e-mail address.
You can pay with a credit card or with PayPal.

To place an order you need to submit us following:
1. First name.
2. Last name.
3. Address.
4. City.
5. Zip.
6. Country.
7. Phone.
8. E-mail.
9. Your color for Vanilla pushchair.

Orders for items that are in stock will be processed and sent for dispatch in 1-3 days after they are placed. For items that are not in stock your delivery time will be 3-4 weeks after ordering. Please feel free to Contact Us for question about our stock.

No, unfortunately we can only deliver to a physical address. Buggies are big!

Your product will be covered for manufacturing faults for up to one year from date of purchase. If you have any problems with your product, contact the customer care team through the Support section of our website.

Your order will be shipping from Germany or Slovenia, you may be charged duty fees payable to your local customs office on arrival. We have no influence on these fees, they will be your responsibility to cover and we therefore recommend you look into this before placing your order. Your local customs office should be able to answer any queries you may have. Your order will be delivered to the delivery address provided by you (please ensure the contact phone number is that of the recipient of the package) and you will receive tracking details via email from our carrier once your order is on its way.



About our Products

You will get our adapter travel system with your stroller. Car seat adaptors allow you to lift your baby in their car seat from the car, and click it to their stroller with minimal disruption.

We have limited accessories and parts available for our pushchairs. Please contact the customer care team through the Support section and describe your problem.

Firstly, ensure that the brake is fully 'off'. If the clicking is coming from the left hand side or right hand side you can adjust the brake cable by rotating the adjuster in the centre of the linking cable and this should correct the issue.

This can sometimes be caused by the fabric that is used on the cars car seat, such as PU or slippery polyesters. We recommend using a car seat restraint liner or a bath towel underneath the seat.

If the degree of the car seat restraint is not at the desired 45 degree angle required this may occur due to the shape or sloping back of the actual car’s seat. Space fillers can be used and we would recommend them.



General care and tyre maintenance

We recommend inflating with a manual pump to a max of 0.7bar. The correct tyre pressure is essential to best maintenance and experience of your buggy. Inflation by a compressor pump is discouraged as this may damage the wheel. If you get a flat tyre and reinflation does not help, replacement inner tubes. Some punctures may be able to be repaired with a bicycle puncture repair kit. If the buggy is used in exposed environments such as salt water, salt spray or beach sand, wash any steel parts of the buggy by hosing the buggy or use warm soapy water, dry thoroughly and protect by spraying with light oil or WD40®.

Brush off any excessive dirt or sand and rinse with lukewarm water. Fabric can be removed and washed by hand using a mild natural soap solution in lukewarm water (no more than 38°C). Rinse thoroughly. DO NOT tumble dry or dry in strong sunlight. To avoid fabric fading, cover the buggy if it is exposed to direct sunlight through glass e.g. in a car or if stored in exposed areas.